"User Home is not available" warns in AhsayCBS
 February 11, 2025
			
Article ID
2006
      
		Last Reviewed Date
Product Version
AhsayCBS: 7 or above
      
		Operating System
All platforms
      
		Symptom
The user home for user 'username' is not available.
Cause
The issue indicates that CBS cannot locate the backup user's directory in any User Home path(s).
Resolution
To resolve the issue, the CBS Admin will need to manually create a user directory for the username in any of the User Home path.
- From your CBS server's OS, access any of the User Home paths. - For example, E:\Users 
- Manually create a directory with the username of the user (this is case-sensitive) - For example, if the username is "JaneSmith", then create E:\Users\JaneSmith - If the user is owned by a SubAdmin, then you will need the sub-directory with the SubAdmin ID#; for example E:\Users\JaneSmith#12345 
- Once the directory is created, access CBS Main Menu, then [Manage Users, Groups & Policies], then [Backup User] tab, then click on the icon for "Rescan all user home directories".
